Eagle Client Portal

Client FAQ and Feedback

8 Vote

Add Filtering on Comments

I opened a ticket this morning about an FTP error and mentioned that this had happened before. Surely, the KT called my bluff and asked for the case number. I distinctly remember a couple keywords in the comments I logged on that case, but not bei...

Created 19 Oct 15:03 by Christian Arsenault

Support Center

0
3 Vote

Ability to add screen shot in Descriptions or updates

Instead of always have to put screen shots in a document and attach it to the case or send an email with the screen shots, can it be possible to directly copy a screen shot in Descriptions and Comments?

Created 23 Mar 17:36 by Renee Plamondon

Support Center

0
2 Vote

We would like to receive e-mail notification when the Eagle client service book get uploaded to client portal

We would like to receive e-mail notification when the Eagle client service book get uploaded to client portal

Created 21 Apr 18:00 by Guest

Eagle Service Book

1
3 Vote

Team, my client is asking if they have the ability to re-assign case from user A to user B? As user A has left the company and they can't re-assign to another user. I have checked in internal Client Portal demo region and confirmed that we can't re-assign case from User A to User B. Only in Service Now, then we can do that. So, I have helped client to re-assigned.

Impacting client especially on staff who left the organization but cases still assigned under their name.

Created 30 Jul 07:31 by Guest

Support Center

1 Will not implement
2 Vote

case ticket should not force user to fill in some fields

On the ticket (case), now you have to fill in the Business impact, and the descript steps taken, please make these two as optional, at least for non production ticket. There are always a business impact. 9 out of 10 times these two don't make sens...

Created 04 Dec 19:26 by Guest

2 Will not implement
2 Vote

Organize Release Notes so that they can be searched a variety of ways

Each change/enhancement should be a record that can be searched by release number (an range of release numbers) and by topic classifications. For example, if I wanted to know everything that changed regarding Total Return swaps between R2.1 and R2...

Created 20 Sep 16:05 by Guest

Knowledge

2 Already exists
2 Vote

Sorting in Cases

Is the new 'Sort' button in anticipation of being able to sort with multiple columns? If it is just for a single selection, it was actually easier to click on the column headers to sort. is it possible to get that capability back? Thanks! Teri

Created 27 Aug 12:13 by Guest

Support Center

1 Will not implement
1 Vote

Add status to status tracker icon

It would be useful to see the status of a case at a glance from the screen that shows the full list of cases. There is a status tracker button. Why not replace the button icon for each case with an image that represents the current status? Then I ...

Created 03 Dec 10:51 by Guest

Support Center

1
1 Vote

Closed Caption

Is there a way to add closed caption to videos for the hearing impaired? I do not see that option.

Created 23 Jul 22:40 by Guest

Training

1
1 Vote

Information in Contact Menu

When I go to the Contact Menu, I only see the information for after hours support. Can we have in there all the contact informations (name, type of support, phone number and email address) for our company? I know that I can see the name of our Rep...

Created 26 Apr 16:03 by Renee Plamondon

Client Portal Main Page

0