Eagle Client Portal

Client FAQ and Feedback

1 Vote

Unable to filter on Component

I need to be able to filter on Component EagleML - to get all related issues across all environments

Created 25 Jan 09:59pm by Guest

Support Center

2 Shipped
1 Vote

when creating refresh request, no option to select future date with future backup date

when creating refresh request, only two options, one is to select using latest backup. The second one is to use backup already created. No option to use future backup date for future refresh date.

Created 29 Nov 10:04pm by Guest

Support Center

1 Shipped
1 Vote

Click here to view case in emails that we receive from Eagle do not work.

When Eagle is requesting information from us a email is generated. The link to vew that specific case does not work. It just takes you to the home page.

Created 8 Sep 05:41pm by Guest

Support Center

2 Shipped
1 Vote

Enhancements to new requests

When scheduling a new request we should be able to request an installation time that is less than 24 hours. We should also be able to set a time window and not just a single time. We should be able to submit a request without an attachment bein...

Created 31 Aug 12:55pm by Peter Schubert

Support Center

2 Shipped
1 Vote

Email advise from Eagle Service Desk - delay too long between updates.

I've open a request today and it is taking around 20 minutes before the email is received in my mailbox after an update have been made. I've received only 3 emails when 4 updates have been made by Eagle. One of the email received is Request has be...

Created 7 Aug 05:12pm by Renee Plamondon

Support Center

1 Shipped
0 Vote

Enhance Filtering and searching in My Cases

Prior to the new updated Gateway I could pull up all defects from a specific date range to one page and search by our internal customer number. Now looks like there is a limit of 100 items per page. Also, filters don’t seem to allow us to filt...

Created 4 Oct 01:37pm by Guest

Support Center

1 Shipped