Eagle Client Portal

Client FAQ and Feedback

2 Vote

Database SID display once you open the case detail

We have more than one TEST region T001 and T002. However, both are listed as TEST V2017 under Environment. The column Database SID is available in the Case or Request pages but once you click on the case or request to see details, this information...

Created 16 Aug 19:34 by Renee Plamondon

Support Center

3 Shipped
6 Vote

Enhancements to my cases section

It would be nice if the filters would allow you to select more than one state (ie open, new, etc) at a time. It would also be useful to search for a case based on the ID. When filing a new case it should allow you to select multiple environments t...

Created 02 Aug 17:22 by Peter Schubert

Support Center

2 Shipped
3 Vote

Close and Clone Request

Hi Gary, I’ve used the « clone » feature a couple times and it’s really a time saver. There only one caveat… You can’t clone until it’s closed complete (right?). We have a gazillion closed requests so my default filter only shows me the active req...

Created 04 Mar 12:17 by Christian Arsenault

Support Center

1 Shipped
4 Vote

Support Center - Wow! Big Big Big Improvement... But here are a couple ideas to improve usability!

Filtering on cases is not adequate, we have +/- 750 cases. Would be nice to be able to build a complex filter like "Not Closed" so show Open, Escalated, Awaiting Info... No way to change the title once the case is created. A typo will stick foreve...

Created 21 Sep 16:22 by Christian Arsenault

Support Center

2 Shipped
2 Vote

Provide exact date/time on history

When looking at the log for a case we see "an hour ago", "3 days ago" instead of actual date/time. This is nice to see but when there are a lot of updates it can be a bit confusing. Could you either switch to a proper date AND TIME format or simpl...

Created 28 Nov 16:22 by Christian Arsenault

Support Center

2 Shipped
1 Vote

migration request

unable to pick up today's time for the migration

Created 12 Dec 19:36 by Guest

Support Center

4 Shipped
1 Vote

Attachment history

Could it be possible to have a date and time stamp and the User Name for any documents that are attached to a case or a request? When many documents are in the case, it is difficult to remember the ones that were attached by the client and the one...

Created 10 Jun 18:22 by Renee Plamondon

Support Center

2 Shipped
1 Vote

Filter goes away after going into a case to review and/or update.

If you use a filter to find a case (or group of cases), everything works as expected. However, once you go into the detail for one case, closing that case returns you to the main screen without the filter. The filter has to be reentered to limit t...

Created 07 Feb 18:52 by Guest

Support Center

3 Shipped
1 Vote

In Cases/Requests, the Clear Filters button on the Filters panel should automatically apply (the clear) and hide the panel

About 10 times a day, I click "Clear Filters", then close the panel with the "x" and my view is still filtered. It's just counter-intuitive! THANKS

Created 07 Jun 14:33 by Christian Arsenault

Support Center

2 Shipped
1 Vote

Request Response Times

Hi When submitting database requests to Eagle Access, if they are returned as “Awaiting for info”, after our reply to this, the request takes long to get picked up by EA. Response time varies between 2-4 hours. For production issues, this is far...

Created 06 Mar 14:44 by Guest

Support Center

0 Shipped