Eagle Client Portal

Client FAQ and Feedback

1 Vote

Who has access to update/unlock user accounts and how often will passwords need to be reset?

Answer: A. Passwords expire every 60 days. Users will be prompted to update the password when the password expires. B. Each user has the ability to reset their password with the following steps : (If you attempt to login and cannot login due 1. La...

Created 17 Mar 22:08 by Kyung Hwang

General FAQ / User Admin

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1 Vote

What is the role of the administrator?

In response to our clients request for accountability for administration, we created the administrator role. The administrator will have the ability to enable and disable users along with general management of the user base. This new role should s...

Created 17 Mar 22:08 by Kyung Hwang

General FAQ / User Admin

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1 Vote

How do I get answers to my support questions?

Answer: You can access the relevant knowledge articles in the self-service knowledge base. Enter your question in the search box and browse the available navigation options to streamline your results.

Created 17 Mar 22:08 by Kyung Hwang

General FAQ / Support Center

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1 Vote

Where can I find product documentation or Instrument Engineering (IE) Best Practices?

Answer: You can access this information from the Knowledge page. However, if you are on another page, you can use the search box on that page to search for the information and browse the available navigation options to streamline your results. The...

Created 17 Mar 22:07 by Kyung Hwang

General FAQ / Knowledge

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1 Vote

What type of information is available in the Portal?

Answer: The Portal provides access to knowledge articles, product documentation, release notes, Instrument Engineering (IE) best practices, white papers, videos, and more. You can access this information from the Knowledge page. Use the search bo...

Created 17 Mar 22:07 by Kyung Hwang

General FAQ

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1 Vote

How will the new Portal differ from the old?

Answer: The new Portal delivers benefits in five key ways: Simple and Attractive UI with a Helpful Navigation Scheme. We fashioned the look and feel of our interface in partnership with our clients. For example, a prominent search box helps surf...

Created 17 Mar 22:07 by Kyung Hwang

General FAQ

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