Eagle Client Portal

Client FAQ and Feedback

1 Vote

Want ability to update all user entered fields on a case or request

Examples: I am not able to update the priority on a request.I am not able to update the environment on a case or a request.

Created 31 Aug 20:33 by Guest

Support Center

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1 Vote

Editing First Name and Last Name

I am the Administrator for my company. When creating users, I've made a mistake in the Last Name of my colleague. When I click on Edit, these 2 fields are grey and cannot be changes. Why is this the case and how can I get it corrected? Answer: For...

Created 11 Aug 19:52 by Renee Plamondon

User Admin

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1 Vote

How do I schedule a service request? – Eagle ACCESS Clients

The Schedule field on the Application Service Restart, Database Refresh, File Movement, and Migration Request forms enables you to process a service request within the agreed time schedule. Options include: First Available. Requests are process...

Created 10 Aug 16:50 by Kyung Hwang

Support Center

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1 Vote

need to see old KB articles

hello there . Is there anyway we could see the old website issues and resolution KB Articles Answer: You will not have access to the old website but the content was migrated to the new. Legacy articles are grouped together under each Product and S...

Created 02 Aug 13:56 by Guest

General FAQ / Knowledge

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1 Vote

How to create a group distribution list for notifications

Answers: Groups can be created to deliver notifications to employees at your organization that do not have access to the Client Portal. You can include either individual email addresses or distribution list addresses from your organization’s emai...

Created 01 Aug 14:13 by Kyung Hwang

Company Admin / FAQ

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1 Vote

Customer Tracking #

Hello, In the old support system we did not utilize the Tracking # field. What is the Customer Tracking # field used for and what if any information should we input there? Should we continue to leave this field empty and use only the "watch list" ...

Created 01 Aug 11:44 by Elisia Freimark

Support Center

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1 Vote

What roles and access controls are available?

Answer: There are no roles per se, but administrators will have the ability to assign User Profiles.

Created 31 Jul 21:09 by Kyung Hwang

FAQ / User Admin

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1 Vote

How do I access the upcoming classes menu when I receive the security alert message "Your browser seems to have cookies disabled. Make sure cookies are enabled before accessing Oracle's Learn Cloud."

Answer: There are two options: Option 1: If you are using IE 11, add eagleinvsys.learn.com as a trusted site. See steps below. How to add eagleinvsys.learn.com as a trusted site in Internet Explorer? Click Tools (the gear icon), select Internet Op...

Created 31 Jul 15:08 by Kyung Hwang

FAQ / General FAQ / Training

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1 Vote

Which browsers are supported?

Answer: The Client Portal is compatible with IE 10 and above, Firefox and Chrome.

Created 28 Jul 18:14 by Kyung Hwang

FAQ / General FAQ

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1 Vote

How can the Portal Administrator for a respective client get their initial password sent to them if they can't find the announcement from Eagle?

Answer: The Portal Admin for each client can navigate to the url listed below, input their email address and click on the "Forgot my Password" link and follow the prompts. An auto-generated email will then be sent to the Portal Admin and they will...

Created 26 Jul 19:26 by Kyung Hwang

FAQ / General FAQ

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