Eagle Client Portal

Client FAQ and Feedback

8 Vote

Add Filtering on Comments

I opened a ticket this morning about an FTP error and mentioned that this had happened before. Surely, the KT called my bluff and asked for the case number. I distinctly remember a couple keywords in the comments I logged on that case, but not bei...

Created 19 Oct 15:03 by Christian Arsenault

Support Center

0
2 Vote

Sorting in Cases

Is the new 'Sort' button in anticipation of being able to sort with multiple columns? If it is just for a single selection, it was actually easier to click on the column headers to sort. is it possible to get that capability back? Thanks! Teri

Created 27 Aug 12:13 by Guest

Support Center

1 Will not implement
1 Vote

Add status to status tracker icon

It would be useful to see the status of a case at a glance from the screen that shows the full list of cases. There is a status tracker button. Why not replace the button icon for each case with an image that represents the current status? Then I ...

Created 03 Dec 10:51 by Guest

Support Center

1
1 Vote

Information in Contact Menu

When I go to the Contact Menu, I only see the information for after hours support. Can we have in there all the contact informations (name, type of support, phone number and email address) for our company? I know that I can see the name of our Rep...

Created 26 Apr 16:03 by Renee Plamondon

Client Portal Main Page

0
1 Vote

Filter not remaining in setings

Hello, The filtering of cases is quite usefull but would it be possible to keep it in memory per user id? Every time we log out / log back in we have to re-do them. Thanks

Created 21 Sep 12:04 by Guest

Client Portal Main Page

1 Already exists
1 Vote

Can you please include the REGION in emails sent to clients (eg Prod/Uat/Test/Dev)

After logging a case (which includes the REGION eg Prod/Uat/Test/Dev) Can you please include this REGEGION in the Email this improves our usability of the email thanks

Created 14 Sep 05:07 by Guest

Company Admin

1 Already exists
1 Vote

Search Using KB Article ID

I have the reference to KB article ID handy . But I don't see an option for searching with article ID directly. Also the Generic Knowledge Base search tab not returning the exact article while searching with Article ID.

Created 28 Mar 11:07 by Guest

Knowledge

1 Already exists
1 Vote

Documentation request

While reviewing the documentation available it appears there are some missing pieces we would like to see: - Limited purge and archive documentation - No documentation on roadmap of recommended implementation strategy -EJM and EagleML info is on...

Created 10 Oct 13:03 by Peter Schubert

Knowledge

1
1 Vote

Idea for cycling engine module

It would be nice if it could be possible to directly open a "My case" or "My request" to cycle engine for different Eagle module. As an example, we cannot directly restart the “File Watcher Windows Service”, it could be more efficient for support ...

Created 25 Sep 13:40 by Guest

Support Center

1