Eagle Client Portal

Client FAQ and Feedback

1 Vote

Enhancements to new requests

When scheduling a new request we should be able to request an installation time that is less than 24 hours. We should also be able to set a time window and not just a single time. We should be able to submit a request without an attachment bein...

Created 31 Aug 12:55pm by Peter Schubert

Support Center

2 Shipped
4 Vote

How can I search by IQ or CS number specifically?

See attached document on my issue

Created 29 Aug 08:21pm by Guest

General Feedback

2 Shipped
1 Vote

Generic Login access

I would be great if we have an option of generic logins(similar to https://www.helpdocsonline.com/login). We have a support team of 20+ users and we do not want maintain the user creation/deletion when a new user joins or leaves. This will reduce ...

Created 29 Aug 02:07pm by Guest

User Admin

1 Shipped
1 Vote

Unable to retreive material in Knowlwdge Center

Hello - I was directed to search out a Client Portal related video using the following options and no results were found. I have attached screenshots for your reference. Answer: Thank you for including screen shots. From the attached Word doc it a...

Created 11 Aug 01:38pm by Guest

Knowledge

2 Shipped
1 Vote

Email advise from Eagle Service Desk - delay too long between updates.

I've open a request today and it is taking around 20 minutes before the email is received in my mailbox after an update have been made. I've received only 3 emails when 4 updates have been made by Eagle. One of the email received is Request has be...

Created 7 Aug 05:12pm by Renee Plamondon

Support Center

1 Shipped
2 Vote

Enhancements to Company Admin

It would be nice to be allowed to update the URL section for our environment. Maybe one URL for Eagle to use and one for the client. It would also be good if we could set the nickname for each environment so that it could be a client friendly name...

Created 2 Aug 05:25pm by Peter Schubert

Company Admin

4 Shipped
6 Vote

Enhancements to my cases section

It would be nice if the filters would allow you to select more than one state (ie open, new, etc) at a time. It would also be useful to search for a case based on the ID. When filing a new case it should allow you to select multiple environments t...

Created 2 Aug 05:22pm by Peter Schubert

Support Center

2 Shipped
1 Vote

How do I access the upcoming classes menu when I receive the security alert message "Your browser seems to have cookies disabled. Make sure cookies are enabled before accessing Oracle's Learn Cloud."

Answer: There are two options: Option 1: If you are using IE 11, add eagleinvsys.learn.com as a trusted site. See steps below. How to add eagleinvsys.learn.com as a trusted site in Internet Explorer? Click Tools (the gear icon), select Internet Op...

Created 31 Jul 03:08pm by Kyung Hwang

FAQ / General FAQ / Training

0 Shipped