Eagle Client Portal

Client FAQ and Feedback

1 Vote

I can't see rapidely the title of your webinar and theno categorization per group. I only see Learn on the Fly How ... and then I have to point on each webinar one by one to know the subject.

No description provided

Created 05 Apr 12:05 by Guest

1
1 Vote

Filter not remaining in setings

Hello, The filtering of cases is quite usefull but would it be possible to keep it in memory per user id? Every time we log out / log back in we have to re-do them. Thanks

Created 21 Sep 12:04 by Guest

Client Portal Main Page

1 Already exists
1 Vote

Can you please include the REGION in emails sent to clients (eg Prod/Uat/Test/Dev)

After logging a case (which includes the REGION eg Prod/Uat/Test/Dev) Can you please include this REGEGION in the Email this improves our usability of the email thanks

Created 14 Sep 05:07 by Guest

Company Admin

1 Already exists
1 Vote

Duplicate reference under separate titles

I searched on "Release Notes", then filtered my search to v2015. I was presented with a number of "topics" but noted that there seemed to be duplicates. For example the topics all essentially bring you to the same place... Eagle Release Notes V201...

Created 02 May 16:55 by Guest

Knowledge

1 Already exists
1 Vote

Search Using KB Article ID

I have the reference to KB article ID handy . But I don't see an option for searching with article ID directly. Also the Generic Knowledge Base search tab not returning the exact article while searching with Article ID.

Created 28 Mar 11:07 by Guest

Knowledge

1 Already exists
1 Vote

Attachment Required For Create/Cancel Request Controls

This has been mentioned in the past to our TOM, but figured I’d inquire to see if there’s any plans on addressing it. The client request portal has this quirk where if you don’t upload an attachment, you’re not able to Create or Cancel a Reque...

Created 13 Nov 17:41 by Guest

Client Portal Main Page

0 Will not implement
1 Vote

Documentation request

While reviewing the documentation available it appears there are some missing pieces we would like to see: - Limited purge and archive documentation - No documentation on roadmap of recommended implementation strategy -EJM and EagleML info is on...

Created 10 Oct 13:03 by Peter Schubert

Knowledge

1
1 Vote

Idea for cycling engine module

It would be nice if it could be possible to directly open a "My case" or "My request" to cycle engine for different Eagle module. As an example, we cannot directly restart the “File Watcher Windows Service”, it could be more efficient for support ...

Created 25 Sep 13:40 by Guest

Support Center

1
1 Vote

Enhancement request: Enable to download/ export full details on cases

Hello, Currently, client can only export the whole list of cases but not specific cases in full details. Client would like to have the ability to download/export full details of cases so that they can fulfill auditor's requirement. Please advise ...

Created 21 Sep 10:29 by Guest

Support Center

0
1 Vote

cannot find the release notes - wiki where is the link

Question: cannot find the release notes - wiki where is the link Answer: To navigate to our documentation wiki follow these steps: Log into Client Portal Navigate to Knowledge page Click Documentation tile You will note on the far right of the sc...

Created 20 Sep 16:30 by Guest

Knowledge

0 Already exists