Eagle Client Portal

Client FAQ and Feedback

1 Vote

Request Response Times

Hi When submitting database requests to Eagle Access, if they are returned as “Awaiting for info”, after our reply to this, the request takes long to get picked up by EA. Response time varies between 2-4 hours. For production issues, this is far...

Created 06 Mar 14:44 by Guest

Support Center

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1 Vote

Process Improvement - Provide Acknowledgement by human on request update and ETA to completion

Today, I experience a request going into a black hole. I initially made a request which was addressed, it did not work as planned, I corrected the noted issue and updated the request. At this point, their was no response or acknowledgement of the ...

Created 16 Feb 21:24 by Guest

General Feedback

1 Shipped
1 Vote

Unable to filter on Component

I need to be able to filter on Component EagleML - to get all related issues across all environments

Created 25 Jan 21:59 by Guest

Support Center

2 Shipped
1 Vote

Clear Filters button does not clear filters on a search

had to physically remove search criteria from filter box

Created 25 Jan 21:17 by Guest

General FAQ / Support Center

1 Shipped
1 Vote

Would like options for limiting user access within Portal

We would like the ability to set whether or not a user can open/edit cases/requests. This permission granularity would allow us to still give some users access to the portal without them being able to access areas we do not wish them to.

Created 09 Jan 21:33 by Peter Schubert

User Admin

5 Shipped
1 Vote

Search should search ticket ids

In the Support Center > Cases I know a certain case # I want to check up on. I immediately go to search and type in all or part of that number and nothing comes up. For instance on the OPERS cases list I searched for "cs0117786" and got 0 resul...

Created 30 Nov 16:04 by Guest

Support Center

1 Shipped
1 Vote

when creating refresh request, no option to select future date with future backup date

when creating refresh request, only two options, one is to select using latest backup. The second one is to use backup already created. No option to use future backup date for future refresh date.

Created 29 Nov 22:04 by Guest

Support Center

1 Shipped
1 Vote

Received error trying to open a case after filtering by customer #

I just received the following message after I filtered cases by customer # and then tried to open one of the incidents in the list: "Unable to get property 'statusText' of undefined or null reference". I receive this message often, sometimes after...

Created 21 Nov 18:38 by Guest

Client Portal Main Page

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1 Vote

Allow Entry of Customer Tracking # for Requests

Question: Allow entry of customer tracking number for requests. It should work the same as it does for Cases Answer: We are actively working to add the Customer Tracking Number to the request screen views as part of our overall filtering project c...

Created 24 Oct 20:00 by Guest

Support Center

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1 Vote

Option to Restrict user from upload files on Cases/Requests

During my Portal Demo with one of my clients, they have posted a question to check if we are able to restrict user from upload files on Cases/Requests. The reason for this request is they don't want user accidentally upload sensitive information. ...

Created 06 Oct 03:21 by Guest

Support Center

0 Shipped