Eagle Client Portal

Client FAQ and Feedback

7 Vote

Add ability to PROMOTE migration requests

When submitting a database migration request (Stored Procedures, Update Scripts, etc...), if you are going through TEST and then PROD, it would be nice to have the ability to log the request in TEST and once it's completed to use the same request ...

Created 27 Mar 13:13 by Christian Arsenault

Support Center

1 Shipped
2 Vote

Database SID display once you open the case detail

We have more than one TEST region T001 and T002. However, both are listed as TEST V2017 under Environment. The column Database SID is available in the Case or Request pages but once you click on the case or request to see details, this information...

Created 16 Aug 19:34 by Renee Plamondon

Support Center

3 Shipped
6 Vote

Enhancements to my cases section

It would be nice if the filters would allow you to select more than one state (ie open, new, etc) at a time. It would also be useful to search for a case based on the ID. When filing a new case it should allow you to select multiple environments t...

Created 02 Aug 17:22 by Peter Schubert

Support Center

2 Shipped
3 Vote

Close and Clone Request

Hi Gary, I’ve used the « clone » feature a couple times and it’s really a time saver. There only one caveat… You can’t clone until it’s closed complete (right?). We have a gazillion closed requests so my default filter only shows me the active req...

Created 04 Mar 12:17 by Christian Arsenault

Support Center

1 Shipped
4 Vote

Make the "Click here to view the Case" Link actually link to the case

When a ticket update notification is sent out by the system to us, the link that says “Click here to view the case” does not go to the view the case as the name implies; just to your website front page. Could you please fix this so that it is a li...

Created 26 Mar 10:41 by Guest

Client Portal Main Page

2 Shipped
4 Vote

Support Center - Wow! Big Big Big Improvement... But here are a couple ideas to improve usability!

Filtering on cases is not adequate, we have +/- 750 cases. Would be nice to be able to build a complex filter like "Not Closed" so show Open, Escalated, Awaiting Info... No way to change the title once the case is created. A typo will stick foreve...

Created 21 Sep 16:22 by Christian Arsenault

Support Center

2 Shipped
4 Vote

Enhancement request: List of User roles

Team, I have a request from client who would like to download a list of their users in Portal for audit purpose. Please let me know if this is feasible? Screenshot of User Admin is not a good way to fulfill audit requirements. Thanks, Jason

Created 21 Sep 10:33 by Guest

User Admin

3 Shipped
4 Vote

How can I search by IQ or CS number specifically?

See attached document on my issue

Created 29 Aug 20:21 by Guest

General Feedback

2 Shipped
3 Vote

Ability to escalate to COMs

When we have critical issues, our current process is to create a ticket and email our COM. It would be good if we could perform the escalation directly in the support ticket.

Created 21 Sep 14:21 by Guest

General FAQ

1 Shipped
3 Vote

What is a Change Approver? - Eagle ACCESS Clients - Administrator Role

Answer: If you are an Administrator, you can use the User Administration page to identify whether an individual is a Change Approver, among other things. A Change Approver is an individual in your organization who is tasked with approving changes ...

Created 28 Jul 16:19 by Kyung Hwang

FAQ / General FAQ

1 Shipped