It would be useful to see the status of a case at a glance from the screen that shows the full list of cases. There is a status tracker button. Why not replace the button icon for each case with an image that represents the current status? Then I can see at a glance what cases are awaiting my feedback, which are closed and which are with Eagle. I think there is a text field for this, but a coloured icon with the textual status beneath would be an improvement.