Eagle Client Portal

Client FAQ and Feedback

Team, my client is asking if they have the ability to re-assign case from user A to user B? As user A has left the company and they can't re-assign to another user. I have checked in internal Client Portal demo region and confirmed that we can't re-assign case from User A to User B. Only in Service Now, then we can do that. So, I have helped client to re-assigned.

Impacting client especially on staff who left the organization but cases still assigned under their name.

  • Guest
  • Jul 30 2020
  • Will not implement
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  • Admin
    Kyung Hwang commented
    4 Sep, 2020 01:20pm

    Thanks for your comment. This is the expected behavior. Any user who has create or edit capability can make updates or take action on the ticket. They can also be added to the watchlist so they will be included on future communications.