Eagle Client Portal
Client FAQ and Feedback
Client FAQ and Feedback
Client FAQ and Feedback
Answer:
If you are an Administrator, you can use the User Administration page to identify whether an individual is a Change Approver, among other things. A Change Approver is an individual in your organization who is tasked with approving changes to test, development (dev), and production (prod) environments for service requests―database refreshes, migrations, database access, application restarts, upgrades, and file movements.
Some of these service requests require a Change Approver to attach an email approval for fulfillment. In this way the Change Approver ensures the right people within their organization effectively review each request for a change to their environment. If you are an authorized Change Approver, you are not required to attach an email approval. The system will prompt you for approval if approval is required.
The following table identifies the situations where an approval is necessary for service request fulfillment.
Service Request |
Environment |
Change Approver |
Database Refresh |
All Environment Types (Prod, Test and Dev) |
Prod Approver (Required) |
Database Access (New/Remove) |
All Environment Types (Prod, Test and Dev) | Prod Approver (Required) |
Database Access (Unlock/Reset) |
All Environment Types (Prod, Test and Dev) | No Approval Required |
Upgrade |
All Environment Types (Prod, Test and Dev) | Prod Approver (Required) |
Migrations |
Prod |
Prod Approver (Required) |
Test |
Test Approver (Optional) |
|
Dev |
No Approval Required |
|
Application Restart |
Prod |
Prod Approver (Required) |
Test |
No Approval Required |
|
Dev |
No Approval Required |
|
File Movement |
Prod |
Prod Approver (Required) |
Test |
No Approval Required |
|
Dev |
No Approval Required |
Kyung Hwang
Made minor change to indicate this FAQ applies to Eagle ACCESS Clients with an Administrator Role