Eagle Client Portal

Client FAQ and Feedback

Unable to retreive material in Knowlwdge Center

Hello -  I was directed to search out a Client Portal related video using the following options and no results were found.  I have attached screenshots for your reference.

Answer:

Thank you for including screen shots.  From the attached Word doc it appears you are performing the search correctly. We are currently researching possible issues being caused by the browser that is launched from the Eagle Product link.  As a short term work around, please try opening a new browser window, independent of the Eagle software console (preferably Chrome if available) and access the client portal with the following URL https://xpclientportal.eagleinvsys.com.  You should be able to locate the videos through the search described in your attachment. 

Tips:

  1. Client Portal videos can found by performing a "knowledge" search within the Client Portal. There are two key word searchs:
    • New Client Portal August 2017
    • 170804165007622 
  • Guest
  • Aug 11 2017
  • Shipped
  • Attach files
  • Guest commented
    August 15, 2017 12:18

    Thank you for getting back to me.  I went out to the site utilizing the link provided (using Chrome) and I'm still unable to retrieve any results using the both word searches.

  • Admin
    Kyung Hwang commented
    August 14, 2017 21:26

    Thank you for including screen shots.  From the attached Word doc it appears you are performing the search correctly. We are currently researching possible issues being caused by the browser that is launched from the Eagle Product link.  As a short term work around, could I ask you to try opening a new browser window, independent of the Eagle software console (preferably Chrome if available) and accessing the client portal with this link https://xpclientportal.eagleinvsys.com.  You should be able to locate the video through the search described in your attachment. Thanks.