System allows you to fill in case information even after it has timed you out of the system. It is not until you hit the save button that you are informed that you had been timed-out. Result is wasted time and frustration.
Other than that, so far this is galaxies better than the old IQ system.
Thank you for your feedback. We are glad to hear that you like the new client portal.
Your timeout issue has been escalated to our development team for further review. We will provide additional information as it is available