Eagle Client Portal

Client FAQ and Feedback

How can I search by IQ or CS number specifically?

See attached document on my issue

  • Guest
  • Aug 29 2017
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  • Admin
    Kyung Hwang commented
    27 Sep, 2017 04:23pm

    We are actively working on improved filtering for Case and Request views that include but are not limited to the below items.

    - Complex filtering on “State”

    - Items Submitted by a “Specific User/Me”

    - Case Number Search

    - Sorting

    We recognize this as an opportunity to improve the usability of the support center.

    Thank you for your feedback!

  • Admin
    Kyung Hwang commented
    30 Aug, 2017 12:20pm

    Currently the string search you are attempting is searching on the Subject Field within the case view.  We are currently reviewing our filtering logic for case and request views and working towards a design that will offer more flexibility including searching on CS, IQ and RITM numbers.  The best option at the moment would be to download to Excel for this type of filtering.