Eagle Client Portal

Client FAQ and Feedback

Click here to view case in emails that we receive from Eagle do not work.

When Eagle is requesting information from us a email is generated. The link to vew that specific case does not work. It just takes you to the home page.

  • Guest
  • Sep 8 2017
  • Shipped
Support Center
  • Attach files
  • Admin
    Kyung Hwang commented
    August 11, 2018 15:03

    We have just launched our August release which includes this feature.  You can now select the link and be brought directly to the ticket details.

    You will also notice that Resolved Cases can now be Closed from the Client Portal or Reopened by the user.  This removes the back and forth of asking for the ticket to be closed.

    Attachments Open full size
  • Admin
    Kyung Hwang commented
    September 13, 2017 21:25

    This is by design.  We will bring you to the client portal page, but it does not authenticate your log in.  You must provide your credentials to gain access to the portal.

    Attachments Open full size

Related ideas