Support Center - Wow! Big Big Big Improvement... But here are a couple ideas to improve usability!
- Filtering on cases is not adequate, we have +/- 750 cases. Would be nice to be able to build a complex filter like "Not Closed" so show Open, Escalated, Awaiting Info...
- No way to change the title once the case is created. A typo will stick forever... oups!
- Add filter by who submitted the issue. Or simply add a toggle button My Cases / My Firm's Cases
- I can't close a case myself. I need to write a comment "Please Close", which actually re-opens the case.
- Would be nice to be able to add a screenshot right in the text boxes without having to add a screenshots document..
Christian Arsenault
We have released improved filtering capabilities for both request and case views.
We have another set of enhancements that will be released separately to address the Editing of the short description as well as the closing of a ticket from the client portal.
We are actively working on improved filtering for Case and Request views that include but are not limited to the below items.
- Complex filtering on “State”
- Items Submitted by a “Specific User/Me”
- Case Number Search
- Sorting
Additionally, we will review the restriction on the title for Case tickets as well as the Closing of Case.
We recognize this as an opportunity to improve the usability of the support center.
Thank you for your feedback!