Support Center - Wow! Big Big Big Improvement... But here are a couple ideas to improve usability!
- Filtering on cases is not adequate, we have +/- 750 cases. Would be nice to be able to build a complex filter like "Not Closed" so show Open, Escalated, Awaiting Info...
- No way to change the title once the case is created. A typo will stick forever... oups!
- Add filter by who submitted the issue. Or simply add a toggle button My Cases / My Firm's Cases
- I can't close a case myself. I need to write a comment "Please Close", which actually re-opens the case.
- Would be nice to be able to add a screenshot right in the text boxes without having to add a screenshots document..