Eagle Client Portal

Client FAQ and Feedback

Enhance Filtering and searching in My Cases

Prior to the new updated Gateway I could pull up all defects from a specific date range to one page and search by our internal customer number. 

 

Now looks like there is a limit of 100 items per page.   Also, filters don’t seem to allow us to filter or search by customer #.  Can only search by subject.  This makes it harder to find things as we track issues by customer #.

 

 

  • Guest
  • Oct 4 2017
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  • Admin
    Kyung Hwang commented
    October 06, 2017 17:16

    Thank you for your feedback.  Please also refer to response to GSSFAQ-I-53.

    We are actively working on improved filtering for Case and Request views that include but are not limited to the below items.

    - Complex filtering on “State”

    - Items Submitted by a “Specific User/Me”

    - Case Number Search

    - Sorting

     

    Additionally, we will review the restriction on the title for Case tickets as well as the Closing of Case.

    We recognize this as an opportunity to improve the usability of the support center.

    Thank you for your feedback!

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