Client FAQ and Feedback
There should be option in user administration to create the user who can only access the knowledge base area. This will help to reduce the general queries from end users who are not allowed to raise the IQs on system
The new user roles were promoted to the Client Portal on June 2, 2018 so you can now take advantage of permissions.
Yes, all users have access to Knowledge.
Great so a read access user will also be able to access the knowledge base, since its a primary area for any user.
Muhammad Abid Ansari
Thanks for your feedback. We have already starting developing roles for controlling portal access levels.
The plan is to create 3 primary roles.
Full Access – Allows for access to all areas of the Client Portal and allows users to Create/Edit case and request ticket types.
Read Access - Allows for access to all areas of the Client Portal and allows users to Read Only case and request ticket types.
Knowledge Only – Restricts user from the Support Center section of the Client Portal. This user role allows Knowledge Search.
You won't be notified about changes to this idea.