Eagle Client Portal

Client FAQ and Feedback

Search Using KB Article ID

I have the reference to KB article ID handy . But I don't see an option for searching with article ID directly. Also the Generic Knowledge Base search tab not returning the exact article while searching with Article ID.

  • Guest
  • Mar 28 2018
  • Already exists
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  • Guest commented
    26 Apr, 2018 07:00pm

    I agree. I have multiple KB articles handy but when I type them, I'm not even getting results close to the subject I'm looking for. Is it possible to have a separate category for KB articles? Right now, I don't think it's even working. I have used the Eagle KB before the portal and it was far more a better experience than the present version in terms of searching for KB articles.