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Client FAQ and Feedback

Filter goes away after going into a case to review and/or update.

If you use a filter to find a case (or group of cases), everything works as expected. However, once you go into the detail for one case, closing that case returns you to the main screen without the filter. The filter has to be reentered to limit the cases again.

This worked as expected prior to the most recent update.

  • Guest
  • Feb 7 2019
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  • Admin
    Kyung Hwang commented
    22 Feb, 2019 02:50pm

    Good Morning,

    The team has deployed a fix for this issue.  Filters are now working as expected.

    Thanks for taking the time to report the issue.

  • Admin
    Kyung Hwang commented
    11 Feb, 2019 04:16pm

    Thank you for taking the time to review this issue with me today.

    I have created a defect for our development team to review.

  • Admin
    Kyung Hwang commented
    8 Feb, 2019 10:23pm

    Thanks for providing your feedback. 

    I am hoping you can help me further.  I am using Chrome as my primary browser, but also tested using IE.

    I opened my Case View to see the list of cases available.  I then open the filter icon and filtered on Number = CS0138 which returned 3 records in my case.

    I opened the first record in the list to reveal the detail view.  When I hit the back arrow, I was brought back to the main list view page.  The page still displayed the 3 records I had previously filtered.   Is there a different scenario I should attempt to recreate?