Eagle Client Portal

Client FAQ and Feedback

1 Vote

Database SID display once you open the case detail

We have more than one TEST region T001 and T002. However, both are listed as TEST V2017 under Environment. The column Database SID is available in the Case or Request pages but once you click on the case or request to see details, this information...

Created 16 Aug 07:34pm by Renee Plamondon

Support Center

3 Planned
3 Vote

Close and Clone Request

Hi Gary, I’ve used the « clone » feature a couple times and it’s really a time saver. There only one caveat… You can’t clone until it’s closed complete (right?). We have a gazillion closed requests so my default filter only shows me the active req...

Created 4 Mar 12:17pm by Christian Arsenault

Support Center

21 Planned
5 Vote

Add Filtering on Comments

I opened a ticket this morning about an FTP error and mentioned that this had happened before. Surely, the KT called my bluff and asked for the case number. I distinctly remember a couple keywords in the comments I logged on that case, but not bei...

Created 19 Oct 03:03pm by Christian Arsenault

Support Center

2
1 Vote

Add status to status tracker icon

It would be useful to see the status of a case at a glance from the screen that shows the full list of cases. There is a status tracker button. Why not replace the button icon for each case with an image that represents the current status? Then I ...

Created 3 Dec 10:51am by Guest

Support Center

1
1 Vote

Sorting in Cases

Is the new 'Sort' button in anticipation of being able to sort with multiple columns? If it is just for a single selection, it was actually easier to click on the column headers to sort. is it possible to get that capability back? Thanks! Teri

Created 27 Aug 12:13pm by Guest

Support Center

2 Will not implement
1 Vote

Idea for cycling engine module

It would be nice if it could be possible to directly open a "My case" or "My request" to cycle engine for different Eagle module. As an example, we cannot directly restart the “File Watcher Windows Service”, it could be more efficient for support ...

Created 25 Sep 01:40pm by Guest

Support Center

1