Eagle Client Portal

Client FAQ and Feedback

3 Vote

Close and Clone Request

Hi Gary, I’ve used the « clone » feature a couple times and it’s really a time saver. There only one caveat… You can’t clone until it’s closed complete (right?). We have a gazillion closed requests so my default filter only shows me the active req...

Created 4 Mar 12:17pm by Christian Arsenault

Support Center

18
5 Vote

Add Filtering on Comments

I opened a ticket this morning about an FTP error and mentioned that this had happened before. Surely, the KT called my bluff and asked for the case number. I distinctly remember a couple keywords in the comments I logged on that case, but not bei...

Created 19 Oct 03:03pm by Christian Arsenault

Support Center

2
1 Vote

Add status to status tracker icon

It would be useful to see the status of a case at a glance from the screen that shows the full list of cases. There is a status tracker button. Why not replace the button icon for each case with an image that represents the current status? Then I ...

Created 3 Dec 10:51am by Guest

Support Center

1
1 Vote

Sorting in Cases

Is the new 'Sort' button in anticipation of being able to sort with multiple columns? If it is just for a single selection, it was actually easier to click on the column headers to sort. is it possible to get that capability back? Thanks! Teri

Created 27 Aug 12:13pm by Guest

Support Center

2 Will not implement
1 Vote

Idea for cycling engine module

It would be nice if it could be possible to directly open a "My case" or "My request" to cycle engine for different Eagle module. As an example, we cannot directly restart the “File Watcher Windows Service”, it could be more efficient for support ...

Created 25 Sep 01:40pm by Guest

Support Center

1