Team, my client is asking if they have the ability to re-assign case from user A to user B? As user A has left the company and they can't re-assign to another user. I have checked in internal Client Portal demo region and confirmed that we can't re-assign case from User A to User B. Only in Service Now, then we can do that. So, I have helped client to re-assigned.
Impacting client especially on staff who left the organization but cases still assigned under their name.