Eagle Client Portal

As part of our Mississippi release, we now allow client portal administrators to create custom roles. As part of the custom role enhancement, we reviewed approval levels. Some request types still require a Prod Level approval regardless of the environment type (Refresh and Upgrade). Migrations and File Movement now offer a Prod, Non-Prod (Dev and Test), and None Approver. Please not the custom role can restrict users from Cases or Requests. It may also allow access to certain requests but not others. Please review KB 180126141028710 for more details.

The ability to provide Read Or Write access to Case and Requests currently exists within the client portal.

--as mentioned in the last update, we are reviewing the ability to make more granular elections for cases and requests

We are currently reviewing the ability to provide permissions at the request type level.  The administrator can choose if the user has access to all 7 request types, only 2 request types, or no request types.

If possible we would like the ability to be able to split permissions for cases and requests.  This way I could give someone read access to cases but full access to requests.

Thanks for your feedback.  We have already starting developing roles for controlling portal access levels.

The plan is to create 3 primary roles.

Full Access – Allows for access to all areas of the Client Portal and allows users to Create/Edit case and request ticket types.

Read Access -  Allows for access to all areas of the Client Portal and allows users to Read Only case and request ticket types.

Knowledge Only – Restricts user from the Support Center section of the Client Portal.  This user role allows Knowledge Search.