Eagle Client Portal

Client FAQ and Feedback

Client Portal User Rights

There should be option in user administration to create the user who can only access the knowledge base area. This will help to reduce the general queries from end users who are not allowed to raise the IQs on system

  • Guest
  • Mar 26 2018
  • Shipped
  • Attach files
  • Admin
    Kyung Hwang commented
    June 07, 2018 21:16

    The new user roles were promoted to the Client Portal on June 2, 2018 so you can now take advantage of permissions.


    Yes, all users have access to Knowledge.

  • Guest commented
    March 28, 2018 05:50

    Great so a read access user will also be able to access the knowledge base, since its a primary area for any user.

     

    Regards,

     

    Muhammad Abid Ansari

  • Admin
    Kyung Hwang commented
    March 27, 2018 17:06

    Thanks for your feedback.  We have already starting developing roles for controlling portal access levels.

    The plan is to create 3 primary roles.

     

    Full Access – Allows for access to all areas of the Client Portal and allows users to Create/Edit case and request ticket types.

    Read Access -  Allows for access to all areas of the Client Portal and allows users to Read Only case and request ticket types.

    Knowledge Only – Restricts user from the Support Center section of the Client Portal.  This user role allows Knowledge Search.